Help support Muslim youth
We understand mental health is a growing concern and how difficult it can be for some to access mainstream support services. We are looking for talented and compassionate individuals to grow our team and provide culturally- and religiously-informed mental health support in the UK.
We are proud to be an accredited Living Wage Employer
Volunteer Salesforce Administrator
Overview of the role
As a Volunteer Salesforce Administrator for the Muslim Youth Helpline, you will play a vital role in ensuring the smooth functioning of our Salesforce platform, enabling us to better serve our community. The ideal candidate will have experience or a strong willingness to learn about Non-Profit Cloud, Digital Engagement (Chat & WhatsApp), Service Cloud Voice with Amazon Connect, and Slack. You will be responsible for managing, customising, and optimising the Salesforce platform to enhance our outreach and support capabilities.
The Volunteer Salesforce Administrator will report to the Helpline Manager and receive support from the Technology Lead Volunteer.
Join us in making a positive impact on the lives of Muslim youth by leveraging your Salesforce skills to provide crucial support and guidance to those in need. Together, we can create a stronger and more compassionate community.
How To Apply
Send your CV to jobs@myh.org.uk, along with a few sentences describing your experience. Please write ‘Salesforce Volunteer’ in the subject line.
Reasons for joining
“As a helpline officer I have been working for MYH for just over a year. I joined MYH as I wanted to help support the people within the community. My most favourite part of the role is knowing I have been able to make a difference in someone’s life by listening to them.”
“I knew about MYH for many years and wanted to use my skills to be part of the efforts supporting Muslim youth and any other person in need of the service.”
“To be able to work with Muslim youths, who are often regarded as a stigmatized and disfranchised part of society, has been an honour. It can often be a really confusing time for many of these young people, who identify themselves as having blended identities and are being met with barriers when trying to access mainstream services. Therefore, I felt passionate about wanting to join an organization that has been making a difference in so many lives during the last two decades.”
Favourite part of the job
“It’s very satisfying when you are able to see a person shift from being quite distressed at the beginning of a call/web chat to being calmer and generally in a better headspace. Being a part of helping to relieve some of the stress and distress a person is going through is very rewarding. I feel blessed to be part of that.”
“My most favoured part of the role is knowing I have been able to make a difference in someone’s life by listening to them.”
“Often, many people feel vulnerable and isolated, as their agency has been taken away. Therefore, it can feel very rewarding to help empower service users, providing them with dignity and respect to make their own informed choices in life. It also feels really meaningful when you realise that you might be the only person that they can confide in, helping to alleviate a little part of their loneliness at that moment in time.”