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Chat with Us
Our chat function is available throughout our website, or by clicking here. Our helpline is open from 4:00 PM – 10:00 PM, 365 days a year.
When you enter a chat, you will be greeted by our MYH bot, who will ask for demographic information. This includes your email so we can contact you in case the web chat disconnects. We will also ask you for your (first) name. You are at liberty to provide or withhold this information, or to provide an alias. The MYH bot will then try to connect you to any available Helpline Officer. If there is no Helpline Officer available, you will be placed in a queue. We try our best to keep our queues as short as possible.
You can begin your web chat when a Helpline Officer greets or notifies you.
Text Us on WhatsApp
If you prefer texting, we can chat with you through WhatsApp. You can text us at 0808 808 2008. Our helpline is open from 4:00 PM – 10:00 PM, 365 days a year.
When you first text us through WhatsApp, you will be greeted by our MYH bot. This bot will ask you for demographic information, such as your name and age, through an automated message. You are at liberty to refuse to provide any of this information as you see fit. A Helpline Officer will greet you when available. Otherwise, you will be invited to queue until a helpline officer becomes available. You can leave the app and return as soon as you receive a notification from one of our Helpline Officers. At the end of the chat, you can terminate your message by informing our Helpline Officer that you no longer want to continue the chat. You can also archive or delete your message log through the WhatsApp app.
“I had never spoken about my issue to anyone before, but I felt the need to speak to someone as my situation was not getting better. I rang MYH and a sister took my call. At first I was scared but this sister made me feel at ease. She helped me so much. One key thing which she said to me was ‘to forgive’ myself which I have, Alhamdulillah. Just speaking to somebody who listened without judgment has opened up doors for me which will never be closed. I ask Allah (swt) to reward you all abundantly for your efforts and to have mercy upon you all and to support you in this worthy cause ameen. This helpline, I’ve used it only once and it’s saved me.”MYH client
The scope of our support
We have helped Muslims all over the UK with faith and culturally sensitive support. When you reach out to us, our Helpline Team will support you with empathy, empowerment, and active listening.
We want to make sure that you receive the help you require. This means that we will help you reflect on your concerns, pose questions to further explore the problem, and empower you to create a plan or reach a conclusion to address your issue.
Although we give faith and culturally sensitive support, our Helpline Team is unable to provide religious advice or counselling. If you need assistance beyond our scope, we can signpost you to an organisation that is suited to your needs. Based on what you need, we will help connect you with one of our trusted partners.
If you are in immediate danger or at risk of harm, contact 999 for emergency services.